Terms of Service

Overview

This website is operated by Veranda Vale.

Throughout these Terms, “we,” “us,” and “our” refer to Veranda Vale, and “you” and “your” refer to the person accessing the website, placing an order, or otherwise using our services.

By visiting our website, purchasing from us, or otherwise using our services, you agree to be bound by these Terms of Service, together with any additional policies or terms referenced on this website.

If you do not agree to these Terms of Service, please do not use the website or place an order.

Online Store Terms

You may use this website only for lawful purposes.

You must not use the site:

• for fraudulent or unlawful activity;
• to interfere with the security or operation of the website;
• to submit false or misleading information;
• to violate intellectual property rights;
• to attempt unauthorised access to systems or data; or
• in any way that could harm Veranda Vale, our suppliers, or other users.

We reserve the right to refuse service, cancel orders, or restrict access where reasonably necessary.

Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, features, and pricing are accurate.

However, many product details are supplied by manufacturers or suppliers, and minor variations may occur.

Product images are for illustrative purposes and may differ slightly from the actual product due to:

• lighting;
• screen settings;
• manufacturer updates;
• natural material variation;
• production changes; or
• model revisions.

If a product specification is particularly important to your purchase, please contact us before ordering.

Product Availability

Products shown on our website are subject to availability.

Inventory levels may change without notice, particularly where products are supplied directly by third-party manufacturers or distributors.

We reserve the right to:

• limit quantities;
• discontinue products;
• substitute updated manufacturer information;
• cancel unavailable items; or
• refund an order that cannot be fulfilled.

Orders

Placing an order does not automatically mean that the order has been accepted.

After placing an order, you will receive an order confirmation email acknowledging receipt of your order.

We may review the order before final acceptance, including for:

• product availability;
• payment authorisation;
• pricing errors;
• fraud prevention;
• delivery restrictions;
• supplier acceptance; or
• other operational reasons.

We reserve the right to decline or cancel an order where reasonably necessary.

If we cancel an order after payment has been collected, we will issue an appropriate refund.

Pricing

Prices shown on the website are displayed in the currency selected for the applicable market or checkout.

We may change prices at any time before an order is accepted.

If a product is listed at an incorrect price due to a typographical, technical, supplier, or system error, we may:

• cancel the affected order;
• contact you with the correct price; or
• allow you to proceed at the corrected price.

We are not required to fulfil an order at an obviously incorrect price.

Billing & Payment

You agree to provide current, complete, and accurate billing and payment information when placing an order.

Payment is generally required at the time of purchase unless otherwise expressly agreed.

We may use third-party payment providers to process transactions securely.

By submitting payment information, you confirm that:

• you are authorised to use the payment method;
• the billing information is accurate; and
• you authorise the applicable charges.

We do not guarantee that every payment method will be available for every customer, product, or location.

Payment Authorisation & Fraud Prevention

Orders may be subject to payment verification and fraud screening.

We may request additional information before processing or releasing an order.

We reserve the right to delay, decline, or cancel an order where:

• payment cannot be authorised;
• information cannot be verified;
• fraud or unauthorised activity is suspected; or
• additional verification is reasonably required.

Taxes & Government Charges

Applicable taxes, duties, or government-imposed charges may be added where required by law.

Tax treatment can vary depending on:

• delivery location;
• customer location;
• product type; and
• applicable jurisdiction.

Any taxes collected at checkout will be shown before the order is completed.

Shipping & Delivery

Shipping and delivery terms are governed by our Shipping Policy.

Shipping methods, freight arrangements, transit times, delivery services, and availability may vary by product and supplier.

Large or oversized products may be delivered by LTL freight carrier.

Unless otherwise stated, large freight deliveries are generally curbside delivery.

Upgraded delivery services such as threshold, porch, or White Glove delivery may be available for selected products or locations.

Please review our Shipping Policy before ordering.

Delivery Access

You are responsible for ensuring that the delivery location is reasonably accessible for the applicable carrier and shipment type.

This may include considering:

• road access;
• driveway width;
• gates;
• turning space;
• stairs;
• steep grades;
• overhead obstructions; and
• other site limitations.

Additional carrier charges arising from inaccessible delivery locations, redelivery, storage, reconsignment, or customer-requested address changes may be the customer’s responsibility where permitted.

Order Cancellations

Cancellation terms are governed by our Return & Refund Policy.

Orders that have not shipped or entered production may often be cancelled, but some products may be subject to:

• manufacturer cancellation restrictions;
• processing charges;
• production status;
• special-order terms; or
• custom-order restrictions.

Custom, made-to-order, and special-order products may become non-cancellable once production begins.

Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Some products may have product-specific:

• return windows;
• restocking fees;
• freight requirements;
• manufacturer restrictions; or
• non-returnable conditions.

Where applicable, product-specific terms will be stated on the relevant product page.

Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us promptly.

For freight shipments, customers should inspect the delivery carefully and report visible damage as soon as possible.

We may request photographs, packaging details, carrier documentation, or other information to help resolve the issue.

Available remedies may include:

• replacement parts;
• repair;
• replacement;
• refund; or
• another appropriate resolution.

Custom, Made-to-Order & Special-Order Products

Some products are manufactured, configured, or ordered specifically for the customer.

These products may have special cancellation and return conditions and may not be eligible for change-of-mind cancellation or return once production begins.

This does not limit any rights that cannot legally be excluded.

Warranties

Manufacturer warranties vary by brand and product.

Where a warranty applies, details may be provided:

• on the product page;
• in manufacturer documentation; or
• directly by the manufacturer.

Veranda Vale may assist customers with identifying the appropriate warranty process, but warranty coverage is subject to the applicable manufacturer terms.

Installation, Permits & Site Requirements

Some products may require:

• professional installation;
• electrical work;
• plumbing;
• foundations;
• site preparation;
• permits;
• zoning approval;
• HOA approval; or
• compliance with local building codes.

Unless expressly stated otherwise, Veranda Vale does not provide professional architectural, engineering, electrical, plumbing, construction, or permitting advice.

You are responsible for determining whether a product is suitable for your property and whether local approvals or professional services are required.

Intellectual Property

All website content, including text, graphics, branding, layout, design, logos, photographs, and other materials, is owned by or licensed to Veranda Vale unless otherwise stated.

You may not reproduce, distribute, modify, copy, republish, or commercially exploit website content without permission.

Manufacturer names, trademarks, and product imagery remain the property of their respective owners where applicable.

Third-Party Services & Links

Our website may contain links to third-party websites, manufacturers, carriers, payment providers, or other services.

We are not responsible for the content, privacy practices, availability, or terms of third-party websites or services.

Your use of third-party services may be subject to their own terms and policies.

Reviews, Feedback & Submissions

If you submit reviews, feedback, comments, photographs, or other content, you confirm that you have the right to provide that content.

You must not submit content that is:

• unlawful;
• defamatory;
• infringing;
• misleading;
• abusive; or
• malicious.

We may moderate or remove submitted content where appropriate.

Prohibited Uses

You must not use the website:

• for unlawful purposes;
• to violate regulations or laws;
• to infringe intellectual property rights;
• to transmit malicious software;
• to collect data unlawfully;
• to impersonate another person;
• to interfere with site security; or
• to engage in fraudulent activity.

Disclaimer of Warranties

We aim to provide accurate and reliable information and services, but the website may occasionally contain errors, interruptions, or outdated information.

To the extent permitted by law, the website and services are provided on an “as available” basis.

Nothing in this section excludes rights or guarantees that cannot lawfully be excluded.

Limitation of Liability

To the extent permitted by applicable law, Veranda Vale will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.

This does not exclude or limit liability where such liability cannot legally be excluded.

Indemnification

You agree to indemnify Veranda Vale against losses, claims, or expenses arising from:

• your unlawful use of the website;
• your breach of these Terms of Service; or
• your infringement of third-party rights,

to the extent permitted by applicable law.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Our website may also use cookies and similar technologies as described in our Privacy Policy or Cookie Policy.

Changes to These Terms

We may update these Terms of Service from time to time.

The version published on this website at the time of your purchase will generally apply to that transaction unless applicable law requires otherwise.

We encourage customers to review these Terms periodically.

Governing Law

These Terms are governed by applicable law.

Nothing in these Terms is intended to remove, restrict, or override any mandatory consumer rights that apply to you.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Entire Agreement

These Terms of Service, together with our:

• Return & Refund Policy;
• Shipping Policy;
• Privacy Policy;
• Cookie Policy, where applicable; and
• Legal Notice & Disclaimer,

form the terms governing use of our website and purchases from Veranda Vale.

Contact Us

Questions about these Terms of Service may be directed to:

Email: support@verandavale.com
Phone: (866) 660-6040