Shipping Policy

At Veranda Vale, we work with trusted suppliers and manufacturers to deliver premium outdoor living products throughout the United States.

Order Confirmation

After placing your order, you will receive an order confirmation email confirming that we have received your order.

Please review the order details carefully and contact us as soon as possible if anything needs to be corrected.

For some high-value, custom, made-to-order, or freight items, we may contact you before shipment to confirm delivery details.

Where We Ship

Veranda Vale currently ships within the United States only.

At this time, we do not ship internationally.

Shipping availability to Alaska, Hawaii, U.S. territories, remote locations, islands, or other difficult-access areas may vary by product and supplier. Additional freight charges may apply, or delivery may not be available for certain locations.

If you are unsure whether we can deliver to your address, please contact us before ordering.

Shipping & Processing Times

Processing and transit times vary depending on the product, manufacturer, inventory availability, and delivery location.

Estimated shipping or delivery information may be shown on individual product pages where available.

Some products are stocked and ready to ship, while others may be made to order or require additional preparation before dispatch.

We do not guarantee delivery by a specific date unless expressly confirmed in writing.

Tracking Information

Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking details.

For smaller parcel shipments, this may include a standard carrier tracking number.

For larger freight shipments, tracking may be provided by the freight carrier, and the carrier may contact you directly to arrange a delivery appointment.

Tracking information may take a short time to become active after the shipment has been collected.

Standard Freight Delivery — Curbside

Unless otherwise stated, large or oversized products are delivered using curbside freight delivery.

Curbside delivery generally means the carrier will deliver the shipment to the curb or nearest safe and accessible point at the delivery address.

Curbside delivery does not normally include:

• carrying the product into your home, garage, backyard, or other structure;
• placement in a specific room or location;
• unpacking;
• assembly;
• installation;
• removal of packaging; or
• removal of an existing product.

Customers should make suitable arrangements to move large or heavy items from the curbside delivery point after delivery.

Threshold, Porch & White Glove Delivery

For selected products and locations, an upgraded delivery service may be available.

Depending on the supplier and carrier, this may include:

Threshold or Porch Delivery
The carrier may move the shipment beyond the curb to a covered porch, garage, first dry area, or other accessible point.

White Glove Delivery
Selected products may qualify for enhanced delivery services, which can include placement inside the home or property, unpacking, packaging removal, or other services.

The exact service included varies by product, supplier, carrier, and location.

If upgraded delivery is available, any additional cost and service details will be shown at checkout, on the product page, or provided to you before shipment.

White Glove delivery should not be assumed to include assembly or installation unless specifically stated.

Freight Delivery Appointments

Many large products are shipped by LTL freight carrier.

The carrier may contact you by phone, text, or email to arrange a delivery appointment.

Please ensure that your contact details are accurate and that someone is available to receive the shipment when required.

Missed appointments, failed delivery attempts, address changes after shipment, or inaccessible delivery locations may result in additional carrier charges.

Delivery Access

Before ordering a large product, please consider whether the delivery location is suitable for a freight truck.

Potential access issues may include:

• narrow roads;
• steep driveways;
• gated communities;
• low bridges or overhead obstructions;
• rural or remote locations;
• limited turning space;
• restricted truck access; or
• stairs or difficult terrain.

If special delivery arrangements are required, please contact us before ordering.

Additional charges may apply for locations requiring special handling or alternative delivery arrangements.

Inspecting Your Delivery

Please inspect your shipment carefully when it arrives.

For freight deliveries, we strongly recommend:

• checking the packaging for visible damage;
• noting visible damage on the delivery receipt before signing;
• taking photographs of damaged packaging;
• taking photographs of any damage to the product; and
• keeping all packaging until the issue is resolved.

If you discover damage, missing items, or an incorrect product, contact us as soon as possible at support@verandavale.com.

For more information, please see our Return & Refund Policy.

Delivery Delays

Delivery estimates are provided in good faith but may be affected by circumstances outside our reasonable control, including:

• carrier delays;
• weather;
• natural disasters;
• supplier or manufacturer delays;
• inventory shortages;
• port or freight disruptions;
• remote delivery locations; or
• other transportation issues.

If we become aware of a significant delay, we will make reasonable efforts to keep you informed.

Address Accuracy

Please ensure that your shipping address, phone number, and email address are correct before submitting your order.

If an address needs to be changed after an order has been processed or shipped, please contact us immediately.

Carrier rerouting, reconsignment, storage, or redelivery fees may apply and may be the customer's responsibility where the change was requested by the customer.

Shipping Charges

Shipping charges vary by product and supplier.

Some products may qualify for free standard shipping, while others may have freight or delivery charges.

Any applicable shipping charges will be displayed at checkout or communicated before the order is finalised.

Additional fees may apply for:

• remote or limited-access locations;
• upgraded delivery services;
• redelivery;
• storage;
• address changes after dispatch; or
• special handling requirements.

Contact Us

If you have questions about shipping, freight delivery, upgraded delivery options, or whether a product can be delivered to your location, please contact us before ordering.

Email: support@verandavale.com
Phone: (866) 660-6040