Privacy Policy

Last updated: September 5, 2026

Veranda Vale operates this online store and website, including the related content, features, products, customer-support functions and services (collectively, the “Services”).

Throughout this Privacy Policy, “we,” “us,” and “our” refer to Veranda Vale, and “you” and “your” refer to the person visiting our website, communicating with us, creating an account, or purchasing from us.

This Privacy Policy explains how we collect, use, disclose, store and otherwise process personal information when you use our Services.

Our online store is hosted by Shopify. Shopify provides the ecommerce platform that enables us to offer our products and Services to you.

Personal Information We Collect

Depending on how you interact with us, we may collect or process the following types of personal information:

• Contact information, such as your name, email address, telephone number, billing address and shipping address.
• Order and transaction information, such as products viewed or purchased, order history, returns, refunds, exchanges and delivery details.
• Payment-related information, such as payment method, transaction status and payment confirmation. Payment-card details may be collected and processed directly by our payment providers rather than stored by us.
• Account information, such as login details, preferences and account settings where customer accounts are available.
• Communications, including emails, live-chat conversations, customer-support enquiries, reviews and other information you choose to provide.
• Device and technical information, such as IP address, browser type, device type, operating system and similar identifiers.
• Usage information, such as pages viewed, products viewed, links clicked, shopping-cart activity and interactions with our website.
• Marketing and preference information, such as your communication preferences and information relating to promotional messages where applicable.

We do not intentionally collect sensitive personal information unless it is necessary for a specific purpose and permitted by law.

How We Collect Personal Information

We may collect personal information:

Directly from You

For example, when you:

• place an order;
• create an account;
• contact customer support;
• use live chat;
• subscribe to marketing communications;
• submit a review;
• request a return or refund; or
• otherwise provide information to us.

Automatically

Certain information may be collected automatically when you use our website through cookies, pixels, log files and similar technologies.

From Service Providers

We may receive information from service providers that assist us with:

• ecommerce hosting;
• payment processing;
• fraud prevention;
• analytics;
• customer support;
• shipping and fulfilment;
• marketing; and
• website functionality.

From Business Partners and Other Third Parties

We may also receive information from suppliers, carriers, advertising partners, social-media platforms or other third parties where permitted by law.

How We Use Personal Information

We may use personal information for the following purposes:

Providing Our Services

This includes using your information to:

• process and fulfil orders;
• arrange shipping and delivery;
• provide order confirmations and tracking information;
• process payments;
• manage returns, refunds and exchanges;
• communicate about orders;
• provide customer support;
• maintain customer accounts; and
• provide warranty or product assistance.

Improving Our Website and Services

We may use information to:

• understand how customers use our website;
• improve website functionality;
• improve product offerings;
• personalise the shopping experience;
• troubleshoot technical problems; and
• measure the effectiveness of our Services.

Marketing and Advertising

Where permitted by law, we may use personal information to:

• send promotional emails or other marketing communications;
• show advertisements for products that may interest you;
• measure advertising performance; and
• personalise marketing based on your interactions with our website.

You may unsubscribe from promotional emails at any time using the unsubscribe link provided in those messages.

Even if you unsubscribe from marketing communications, we may continue to send non-promotional communications relating to orders, accounts, security or customer service.

Security and Fraud Prevention

We may use personal information to:

• verify transactions;
• detect and prevent fraud;
• protect our customers;
• maintain website security; and
• investigate suspicious or unlawful activity.

Legal and Compliance Purposes

We may use or disclose personal information where necessary to:

• comply with applicable laws;
• respond to lawful government or regulatory requests;
• establish, exercise or defend legal claims;
• enforce our Terms of Service or other policies; or
• protect our rights, property or users.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels and similar technologies to operate our website and understand how it is used.

These technologies may be used for purposes including:

• enabling essential website and checkout functions;
• remembering preferences;
• maintaining security;
• measuring site performance;
• analysing website usage;
• personalising content; and
• providing or measuring advertising.

Some cookies are essential for the website to function properly.

Where required, you may be able to manage non-essential cookies through the cookie banner or privacy controls available on our website.

Your browser may also allow you to block or delete cookies. Doing so may affect certain website features.

Shopify

Our store is hosted by Shopify.

Shopify collects and processes certain personal information in connection with your use of our store and its services.

Where Shopify enhanced services are enabled, Shopify may use information from your interactions with our store together with information from your interactions with Shopify and other merchants to provide services such as fraud prevention, analytics, personalisation, and advertising-related features.

You can learn more about Shopify's privacy practices in the Shopify Consumer Privacy Policy.

How We Disclose Personal Information

We may disclose personal information where reasonably necessary to operate our business.

This may include disclosure to:

Shopify and Technology Providers

For hosting, website functionality, analytics, security and ecommerce services.

Payment Providers

To securely process payments, refunds and transaction verification.

Suppliers, Manufacturers and Fulfilment Partners

Where necessary to fulfil your order, arrange shipment, provide warranty assistance or resolve product issues.

We provide only the information reasonably required for these purposes.

Shipping and Freight Carriers

This may include your:

• name;
• shipping address;
• telephone number;
• email address; and
• delivery instructions.

This information may be required so carriers can deliver your order or arrange a freight-delivery appointment.

Customer-Support Providers

We may use third-party tools to provide live chat, customer communications and support services.

Analytics, Advertising and Marketing Providers

Where permitted by law, we may share or make information available to providers that assist us with analytics, advertising and marketing.

Professional Advisers

We may disclose information to accountants, legal advisers, insurers or other professional advisers where reasonably necessary.

Legal Authorities

We may disclose information when required by law or where reasonably necessary to protect legal rights, prevent fraud or respond to lawful requests.

Targeted Advertising and Data Sharing

Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing. Where applicable, you can exercise these rights through our Privacy Choices page.

Global Privacy Control

Where required by applicable law and supported by our website technology, we may recognise a Global Privacy Control (GPC) signal as a request to opt out of certain data sharing or targeted advertising for the browser or device sending the signal.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on factors such as:

• whether you have an account;
• whether we need information to complete an order;
• warranty and customer-service requirements;
• legal and tax obligations;
• fraud prevention;
• dispute resolution; and
• enforcement of agreements.

We may retain certain records for longer where required or permitted by law.

Data Security

We use reasonable administrative, technical and organisational measures designed to protect personal information.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Please do not send sensitive payment information, passwords or other confidential information to us through unsecured communication channels.

International Transfers

Because we operate an online business and use international technology, payment, fulfilment and service providers, your personal information may be transferred to, processed or stored in countries other than the country where you live.

These countries may have different privacy laws.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Shopify specifically requires disclosure that customer information may be shared with Shopify and other service providers located in other countries.

Children's Privacy

Our Services are intended for adults purchasing products for personal or household use.

We do not knowingly collect personal information from children where such collection would be prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us and we will take appropriate steps.

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate information;
• request deletion of certain personal information;
• receive a copy of certain personal information;
• withdraw consent where processing is based on consent;
• object to or restrict certain processing;
• opt out of targeted advertising;
• opt out of certain sales or sharing of personal information; and
• appeal certain decisions concerning privacy requests where applicable.

These rights are not absolute and may be subject to legal exceptions.

We may need to verify your identity before completing a privacy request.

Where permitted by law, you may appoint an authorised agent to make certain requests on your behalf.

We will not discriminate against you for exercising applicable privacy rights.

Marketing Preferences

You may unsubscribe from marketing emails by using the unsubscribe link contained in those emails.

If we offer marketing by SMS or similar channels, instructions for opting out will be provided with those communications.

Opting out of marketing does not prevent us from sending necessary transactional communications such as:

• order confirmations;
• shipping updates;
• payment notices;
• account-security messages; or
• responses to customer-service requests.

Third-Party Websites

Our website may contain links to websites operated by manufacturers, suppliers or other third parties.

We do not control the privacy practices of those websites.

If you visit a third-party website, we recommend reviewing its privacy policy before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our business;
• changes to our technology or service providers;
• changes to our privacy practices; or
• changes in applicable legal requirements.

When we update the policy, we will revise the “Last updated” date at the top.

Where required by law, we may provide additional notice of material changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us:

Email: support@verandavale.com
Phone: (866) 660-60400